Questions and answers about Defectly

Defectly is a property defect management platform that helps property owners, landlords, tenants, builders, and contractors track and resolve property defects. It provides structured defect reporting, contractor coordination, and a complete audit trail from report to resolution.

Defectly is designed for anyone involved in property maintenance and defect resolution. This includes homeowners, tenants and renters, private landlords, property managers, builders and developers, and contractors across all trades.

Your first property is free forever and no card is needed to sign up. Every property after that is £3.50 per month, or £34.86 per year, VAT included. There are no plan tiers and no property bands: the rate is the same whether you own two properties or two hundred. Larger portfolios that need single sign-on, white-label branding or their own domain can ask for a custom quote. Contractors are free always.

You can use Defectly entirely in the browser. It works in any modern browser on desktop and mobile. If you prefer an app, native iOS and Android apps are available on the App Store and Google Play.

Yes. Defectly has native apps for iOS and Android. Report defects on the spot with your phone camera, track progress, and chat with contractors from anywhere. Contractors can use the app to find work nearby, send quotes, and manage jobs on the go. The apps are free on the App Store and Google Play and use the same account as the web app.

Yes. Defectly uses industry-standard security practices including encrypted connections, secure data storage, and role-based access controls. Your property data is private and only visible to people you have invited.

You invite tenants as team members on your property. They can then log defects directly into Defectly with descriptions, photos, and categories. You receive a notification when a new defect is reported.

Yes, as many as you like. Your first property is free and each additional property is £3.50 per month or £34.86 per year. Add a property mid-month and you pay pro rata for the days remaining; archive one when you sell it and billing for that property stops the same day.

Defectly includes a contractor directory where you can search by trade, location, and customer rating. You can view accreditations, read reviews, and assign work or request quotes directly from any defect.

Yes. Paid properties include PDF evidence packs covering individual defects, a whole property or your entire portfolio. Your data stays yours and remains readable even if you stop paying, because a record you cannot get to is not evidence.

Property managers can find you through the contractor directory and assign work directly, or you can browse the public defects board for available opportunities. You can also receive quote requests for defects matching your trade and location.

No. Contractors can use Defectly for free to receive assignments, communicate with property managers, and manage their work. An optional premium subscription provides enhanced visibility, a verified badge, and priority directory placement.

After you complete an assignment, the property manager can leave a review rating your work. You can respond to reviews publicly. Your average rating and review count are displayed on your contractor profile.

You can verify your contractor profile through email verification, DNS verification, or manual document review. Verified contractors display a badge on their profile and are prioritised in directory searches.

Yes. Defectly supports development-level management where you can track defects across all units in a development. See defect volumes, resolution rates, and outstanding defects at a glance.

Yes. Buyers can be invited to report defects on their property. They submit structured reports with photos and descriptions, which you receive and can assign to your subcontractors for resolution.

Yes. Warranty alerts are included on every paid property, so you can see which defects still sit inside the 90-day warranty window in Reports and chase them before it closes.