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For Builders & Developers

Streamline snagging, handover, and aftercare

New build defects are inevitable. How you handle them defines your reputation. Defectly gives developers a structured system for snagging lists, defect resolution, and aftercare - so every buyer has a clear, positive experience.

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Built for new build defects Subcontractor coordination Warranty window reporting
Streamline snagging, handover, and aftercare

Why developers choose Defectly

Snagging Management

Manage post-completion snagging lists in one place. Every defect categorised, photographed, and tracked from report to resolution.

Handover Documentation

Create a clear defect record for each unit. Buyers see exactly what has been reported, what is being fixed, and what has been resolved.

Contractor Coordination

Assign subcontractors to specific defects. Track who is responsible for what and ensure every trade completes their work.

Development Overview

See defect volumes, resolution rates, and outstanding defects across an entire development. Identify patterns and problem areas early.

Quality Assurance

Photo evidence at every stage proves defects were properly addressed. Build a defensible record of your aftercare commitment.

Warranty Reporting

See which defects are still inside the 90-day warranty window in Reports, and produce the evidence quickly when a homeowner submits a warranty claim.

Aftercare Excellence

Turn aftercare from a burden into a strength

Poor aftercare damages reputations and leads to costly disputes. Defectly helps developers demonstrate genuine commitment to quality by providing buyers with a transparent, professional defect resolution experience.

  • Professional snagging process that buyers appreciate
  • Clear accountability for subcontractor defect resolution
  • Photographic evidence at every stage of the process
  • Demonstrable commitment to quality and aftercare
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JM
J. Mitchell & Sons
Plumbing · Manchester
4.9
RB
Robertson Builders
General · Leeds
4.7
AE
Anderson Electrical
Electrician · Birmingham
5.0

Defect management at scale

50+
Properties per development
100s
Defects tracked per development
Real-time
Status updates
Full
Audit trail per defect
Builder & Developer FAQs

Snagging and aftercare - answered

What is snagging management software?
Snagging management software is a digital platform for documenting, tracking and resolving defects in new build properties. Defectly replaces spreadsheets, paper checklists and email chains with a single source of truth - every defect has a unique reference, photo evidence, an assigned subcontractor, and a clear status from "open" through to "resolved".
How does Defectly help with new build handover?
At handover, you generate a clear PDF defect record per unit showing what was reported, what is being fixed and what has been resolved. Buyers walk into a documented process rather than vague verbal promises, which reduces complaints and dispute escalations to the New Homes Ombudsman.
Can I assign defects directly to subcontractors?
Yes. Each defect can be assigned to a specific contractor or subcontractor with a deadline. They receive a notification, accept the assignment, and update status with photo evidence when the work is complete. You see exactly who is responsible for what, in real time.
How does Defectly support warranty period tracking?
Every defect is timestamped at report and resolution. The Reports area shows which defects are still inside the 90-day warranty window after they were logged, so you can see what sits inside builder responsibility and produce evidence quickly when a homeowner submits a warranty claim.
Does Defectly help with the Building Safety Act and the New Homes Ombudsman scheme?
Yes. Defectly produces the documented audit trail that current UK regulation expects - timestamped reports, photographic evidence, subcontractor accountability and resolution timelines - making it easier to demonstrate compliance during disputes or audits.
Is there a limit on the number of properties or units?
No. Your first property is free and every property after that is £3.50 a month, at five units and at five hundred. See our pricing page, or book a demo if a development that size needs single sign-on, white-label branding or its own contract.

Still have questions?

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Better aftercare starts here

Give your buyers the snagging experience they deserve. Protect your reputation with structured defect management.

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