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For Property Developers

Defect resolution that scales with your developments

When you are handing over hundreds of plots a year, snagging cannot live in spreadsheets. Defectly gives developers plot-by-plot visibility, subcontractor accountability with photo evidence, and a structured customer-care workflow that runs through the two-year defects period.

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Plot-by-plot visibility Subcontractor accountability Customer-care workflow

Why volume developers choose Defectly

From first snagging inspection to the end of the defects period, every defect has an owner, a deadline and an evidence trail.

Plot-by-Plot Visibility

See open, in-progress and resolved defects for every plot across every development. Drill from a development-level view down to a single defect record in two clicks.

Subcontractor Accountability

Assign each defect to the responsible trade with a deadline. Completion requires photo evidence, so "done" means demonstrably done - not just marked off.

Customer-Care Workflow

Give purchasers a structured channel to report defects after completion. Your customer-care team triages, assigns and closes defects with the homeowner kept informed throughout.

Two-Year Defects Period

Every defect is timestamped at report and resolution, so you can see what falls inside the defects period and evidence how it was handled, plot by plot.

Aligned with NHQB Expectations

The New Homes Quality Code and the New Homes Ombudsman scheme expect a clear, documented complaints and aftercare process. Defectly provides the structured record-keeping that supports one.

Board-Ready Oversight

Resolution rates, open defect counts and ageing by plot and by trade - the numbers your board and your customer-satisfaction reporting need, without compiling spreadsheets.

Customer Care

A defects process your purchasers can actually see

Most post-completion frustration is not about the defect - it is about silence. Defectly gives every purchaser a clear view of what they reported, who is dealing with it, and when it was resolved, with photo evidence at each stage.

  • Structured reporting for purchasers after legal completion
  • Status visibility from report through to verified resolution
  • Photo evidence at report, during works and at completion
  • A documented history per plot for the full defects period
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JM
J. Mitchell & Sons
Plumbing · Manchester
4.9
RB
Robertson Builders
General · Leeds
4.7
AE
Anderson Electrical
Electrician · Birmingham
5.0
Oversight

From site level to board level without re-keying anything

Because every defect is structured data, oversight comes free. Site managers see what is outstanding by trade; customer-care leads see ageing reports before they become complaints; directors see resolution progress across the whole programme.

  • Open and overdue defects by plot and trade
  • Resolution-time visibility across developments
  • Evidence-backed records for ombudsman or warranty queries
  • Exportable history for reporting packs
See the platform
JM
J. Mitchell & Sons
Plumbing · Manchester
4.9
RB
Robertson Builders
General · Leeds
4.7
AE
Anderson Electrical
Electrician · Birmingham
5.0
Developer FAQs

Defect management at development scale, answered

How is this different from the builders page?
The builders solution focuses on smaller-scale building firms managing snagging on individual developments. This page covers volume and national developers: multiple live sites, hundreds of plots, dedicated customer-care teams, and board-level reporting on resolution progress.
Can we manage multiple developments and phases?
Yes. Every plot is its own property record, and the portfolio view aggregates open defects, ageing and resolution rates across everything you have live. Talk to us about how you want developments and phases organised before you roll out.
How do subcontractors use Defectly?
Trades receive assignments with the defect detail, photos and a deadline. They update status and submit completion photos from any modern browser on site. You see exactly which trade is holding up which plot.
Does Defectly support New Homes Quality Board expectations?
The New Homes Quality Code expects developers to operate a clear, documented aftercare and complaints process, with the New Homes Ombudsman available to purchasers. Defectly provides the structured, timestamped records that support that process. It is a record-keeping platform, not a compliance certification or legal advice.
What happens at the end of the two-year defects period?
The record remains. You keep a complete, exportable history per plot - useful for warranty queries, dispute resolution and your own build-quality analysis across developments and trades.
How do we get started at our scale?
Talk to us. Every unit is £3.50 a month on the standard price list, and a custom contract adds single sign-on, white-label branding, your own domain, custom onboarding and integrations. We will walk through your current snagging and customer-care workflow and map it onto Defectly.

Still have questions?

Book a demo

Run your defects period like a programme, not a postbag

Plot-by-plot visibility, accountable subcontractors and purchasers who can see progress. See Defectly against your own developments.

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