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For Homeowners

Keep your home in top condition with clear defect tracking

Whether you have just bought a new build or own an established property, Defectly helps you log defects, coordinate repairs, and keep a clear record of everything - so nothing gets forgotten.

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Free for one property Photo evidence built-in No credit card required
Keep your home in top condition with clear defect tracking

Why homeowners use Defectly

New Build Snagging

Moving into a new build? Use Defectly to log every snag during your inspection period. Photos, categories, and status tracking keep your developer accountable.

Photo Documentation

Attach photos to every defect. Create a visual record that is useful for warranty claims, insurance, or simply tracking what happened and when.

Find Local Contractors

Search the Defectly contractor directory by trade and location. Read reviews from other homeowners and choose contractors you can trust.

Track Everything

See all your property defects in one dashboard. Know what is open, what is being worked on, and what has been resolved.

Clear Communication

Communicate with contractors through Defectly. No more lost text messages or forgotten verbal agreements.

Audit Trail

Every action is logged with dates and details. Useful for disputes, insurance claims, or simply remembering what was agreed.

How It Works

Start managing defects in minutes

1

Step 1

Create your property

Add your home to Defectly with your address. It takes less than a minute to set up.

2

Step 2

Log your defects

Report defects as you find them. Add photos, pick a category, and describe the problem. Each defect gets a unique reference.

3

Step 3

Get it fixed

Find a contractor through the directory, assign the work, and track progress until the defect is resolved and verified.

Homeowner FAQs

Snagging and defect tracking - answered

What is a snagging list?
A snagging list is a documented record of defects, unfinished work and quality issues identified in a new build property. Defectly turns your snagging list into a structured digital record with photos, categories, locations and status - making it easy to share with your developer and track to resolution.
When should I do a new build snagging inspection?
Ideally before legal completion during the pre-completion inspection your developer should offer. You can also snag throughout your two-year defect liability period (the developer's warranty period for new build defects). Defectly lets you log defects at any time and keep a continuous record.
Can I use Defectly on an older home, not just new builds?
Yes. Defectly works for any property - new build, period property, leasehold or freehold. It is just as useful for tracking general maintenance, finding trusted contractors and keeping a service history as it is for new build snagging.
How does Defectly help with developer disputes?
Every defect has a timestamped report, photo evidence, and a full message history. If a dispute escalates to the New Homes Ombudsman, NHBC, or your warranty provider, you have a clear evidential record of what was reported, when, and how the developer responded.
Is Defectly free for homeowners?
Yes. Your first property is free, with unlimited defects, 200 MB of photo storage and contractor directory access, and no card required to sign up. If you own more than one, every property after the first is £3.50 a month or £34.86 a year, VAT included. See pricing for details.
How do I find a reliable contractor through Defectly?
The Defectly contractor directory lets you search by trade, location and rating. You can read verified reviews from other homeowners and property managers, and assign work or request quotes directly from the defect record.

Still have questions?

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Your home deserves proper defect tracking

Create your free account and start tracking every defect properly, with photos and a timestamped record.

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