Awaab's Law and the Renters' Rights Act have turned a written, timestamped record of every repair into a legal requirement rather than good practice.
Your first property is free. Every one after that is £3.50 a month.
Defectly keeps that record for you: every report, every photo, every quote, every completion date. No plan tiers, no property bands, nothing you have to upgrade to reach.
One price, however many properties you own
There is one paid plan and it costs the same per property whether you own two or two hundred. Every feature is in it.
Paying annually works out at roughly two months free on every property you pay for.
Free
One property, no card required.
Free
£0 no card to sign up
- One property
- Unlimited defects
- 200 MB of photo storage
- Up to 3 quotes per defect
- Up to 2 team members
- Contractor directory
- Full status history
- iOS and Android apps
No card to sign up and nothing to cancel.
Per property
Everything Defectly does, on every property you own.
Your first property is free
then £3.50 per extra property, per month
then £34.86 per extra property, per year
VAT included. £3.50 is what leaves your account, not £3.50 plus twenty per cent at checkout.
- Two properties £3.50 a month £34.86 a year
- Five properties £14 a month £139.44 a year
- Twenty properties £66.50 a month £662.34 a year
- Unlimited properties
- Everything in Free
- Up to 5 team members
- Unlimited photo and document storage
- Unlimited quotes
- PDF evidence packs
- Awaab's Law compliance timeline
- Warranty alerts
- Portfolio analytics
Add or remove properties whenever you like. Cancel any time; you keep access until the end of the period you have paid for.
Custom
For portfolios that need their own contract.
By quote priced on your portfolio
- Single sign-on
- White-label branding
- Your own domain
- Bespoke terms
All prices are per property, per period, VAT included. Your first property stays free whether or not you ever pay us anything.
What would your portfolio cost?
Move the slider. One number in, one number out, no form to fill in first.
£7 a month
3 properties. The first is free, 2 billed at £3.50 a month each.
Pay annually and you save £14.28 a year.
Get started freePast 50 properties the same £3.50 still applies. Talk to us anyway, because portfolios that size usually want single sign-on, their own domain and their own contract.
The number that matters is not our price
Defect software is normally compared with other defect software. That is the wrong comparison. Here is the one that decides whether £3.50 is expensive.
| What you are buying | What it costs |
|---|---|
| One professional snagging survey One property, one visit, one point in time. Genuinely useful, and out of date the moment the next defect appears. | £300 to £600 |
| One disrepair claim defended without records Plus your time, plus your agent's time, plus whatever a tribunal makes of a timeline reconstructed from memory and old messages. | Four to five figures |
| Defectly for four properties for a year One property free, three at £3.50 a month, every report and photo timestamped from the day it was logged. | £126 |
Defectly is not cheaper admin software. It is the cheapest evidence you will ever buy.
Survey costs and claim exposure are typical UK ranges, not quotes. Any actual figure depends on the circumstances.
Six things the free property does not do
There is no ladder above this. Paying for one extra property unlocks exactly the same set as paying for two hundred.
PDF evidence packs
Export a property's full defect history as a dated, ordered PDF with photographs. The thing you hand to a solicitor, an insurer or an ombudsman.
Awaab's Law compliance timeline
Every hazard gets a statutory clock: when it was reported, when you responded, when it was fixed, and how each of those compares with the deadline. Paid properties can export that timeline as a dated compliance record.
Warranty alerts
See which defects still sit inside the 90-day warranty window in Reports, so you chase the builder while the clock is still running.
Portfolio analytics
Resolution times, repeat defects, contractor performance and spend per property, across everything you own, in one view.
Unlimited quotes
Request as many competitive quotes as you want on any defect, from your own trades or from the directory. The free property allows three per defect.
Unlimited storage
Photograph everything and attach documents too. The free property includes 200 MB of photos; paid properties have no cap.
How the billing works
The four questions people actually ask before they put a card in.
What counts as a property?
What happens if I add a property halfway through the month?
What happens when I sell a property?
What happens to my data if I stop paying?
Still have questions?
Ask us anything elseContractors never pay to be found
Defectly is free for contractors and stays that way. Receive assignments, quote for work, message the property owner and build a review history without paying us anything at all.
The same price list, whoever you are
Start with one property. It stays free.
No card and no plan to choose. Add a second property the day you need one, and only then does anything cost £3.50.